“But display ads lift your other efforts”

Yes, they do. Display ads don’t usually work in isolation (i.e., on a click to purchase model). However, several studies have shown that display ads result in more searches on branded terms and more visits to your website. The display ad salesman will tell you that if you’re making a profit in those areas — …

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Ten reasons your company shouldn’t tweet

A friend sent this along. Top 10 Reasons Your Company Probably Shouldn’t Tweet I continue to suspect that Twitter is over-rated — almost certainly for most businesses, and possibly just plain over-rated. I don’t see how it adds much to life. If you want to keep in touch with Friends, Facebook is better. If you …

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The “evidence-based” future of marketing

Gerry McGovern is an interesting fellow with good ideas about web design and testing. I recall a MarketingProfs seminar he did a few years ago about “customer care words” that was very good, although the title was slightly confusing. It’s not about words for your customer care department, but words your customers care about. His …

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Keep your emails simple

Technology makes it easy to do all kinds of cool things with emails and landing pages, but cool things aren’t always helpful. Simplicity is usually your best bet. When designing new email creative, consider the following. Don’t use too many images. Use “html lite” — mostly text with some color and simple formatting. Avoid columns …

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Error bars and conversion rates in optimizer experiments

I don’t know how Google’s website optimizer picks the winning combination on a multivariate test. It’s some complicated statistics that I don’t know and probably don’t want to know. The trouble is that the margin for error on a complicated experiment (i.e., an experiment with a lot of options) sometimes overwhelms the results. For example, …

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